Privacy Policy

Introduction and Scope

Tsubaki Pastry Studio ("we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy applies to all services offered through our website, online courses, studio workshops, and related educational programs.

By accessing our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Identification Information: Name, email address, phone number, postal address, date of birth, and payment information when you register for courses, purchase memberships, or order ingredient kits.

Account Information: Username, password, profile preferences, learning history, course progress, and certificate achievements.

Technical Data: IP address, browser type, device information, operating system, referral URLs, and browsing behavior on our platform through cookies and similar technologies.

Communication Records: Correspondence with our support team, feedback submissions, survey responses, and community forum posts.

How We Use Your Information

Your information enables us to deliver high-quality educational experiences and maintain our platform effectively. We use your data to process enrollments and payments, deliver course content and materials, manage your membership account, send transactional communications about your courses and purchases, and provide customer support.

We also use your information to improve our curriculum based on learning patterns, personalize your educational experience, send promotional communications about new courses and events (with your consent), ensure platform security and prevent fraud, and comply with legal obligations and enforce our terms of service.

Legal Basis for Processing

We process your personal information based on several legal grounds, including contractual necessity to fulfill our obligations when you enroll in courses or purchase services, legitimate interests in improving our educational offerings and maintaining platform security, legal compliance with applicable laws and regulations, and your explicit consent for marketing communications and optional data collection.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with service providers who assist with payment processing, email delivery, video hosting, customer support, and analytics, all bound by confidentiality agreements.

We may also share information with business partners, including ingredient suppliers and certification bodies, when you participate in relevant programs, with your consent. Legal disclosures may be made when required by law, to protect our rights and safety, or in connection with business transfers such as mergers or acquisitions.

Data Retention and Storage

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Account information is kept while your account is active and for a reasonable period afterward to comply with legal obligations. Course and payment records are retained for seven years for accounting and legal purposes. Marketing communications data is kept until you withdraw consent.

All data is stored securely using industry-standard encryption and security measures. Our servers are located in secure facilities with restricted access and regular security audits.

Your Rights and Choices

You have significant control over your personal information. You may access and review the personal information we hold about you, request corrections to inaccurate or incomplete data, delete your account and associated data (subject to legal retention requirements), object to or restrict certain types of processing, withdraw consent for marketing communications at any time, and receive a copy of your data in a portable format.

To exercise these rights, contact us at hello@kaelgrove.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and deliver personalized content. Essential cookies are necessary for platform functionality and cannot be disabled. Functional cookies remember your preferences and settings. Analytics cookies help us understand how visitors use our site. Marketing cookies may be used to deliver relevant advertisements.

You can control cookie preferences through your browser settings or our cookie consent banner. Please see our Cookie Policy for detailed information.

International Data Transfers

As an international educational platform, your information may be transferred to and processed in countries other than your country of residence, including Japan and other locations where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Security Measures

We implement comprehensive security measures to protect your personal information, including encryption of data in transit and at rest, regular security assessments and penetration testing, access controls and authentication requirements, employee training on data protection practices, and incident response procedures.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Links and Services

Our platform may contain links to third-party websites, services, or resources that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external services you access through our platform.

Marketing Communications

With your consent, we may send you promotional emails about new courses, special offers, events, and educational content. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your account preferences. Please note that opting out of marketing communications does not affect transactional messages related to your courses or account.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. We will notify you of significant changes by email or through a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hello@kaelgrove.com
Phone: +81 6-6531-0070
Address: Iida2, 3 Chome-14-12 Minamihorie, Nishi Ward, Osaka, 550-0015, Japan

We are committed to working with you to resolve any privacy concerns in a timely and transparent manner.